Abstract:
Service companies need a helpdesk. Customer service and support help retain customers. Technology, the internet, and apps are getting customers used to using them. Service companies must help develop a good helpdesk system. Quality service improves customer loyalty.
The online helpdesk supports customer satisfaction, complaints, and problem-solving. The company saves time serving customers, money by eliminating phone charges for customer complaints and questions, and customer satisfaction by offering self-service. This Dart project uses Flutter. Google maintains Dart. Flutter builds high-performance mobile apps across platforms.
This system allows admins to log in with usernames and passwords. New users must register to login. Admin can edit, delete, and view Helpdesk members. The admin can view and approve user requests. After reviewing accepted issues, they can assign the task to his help desk team. Resolved issues will be removed automatically. The admin can view completed requests and user feedback.
Describe the issue in a request. They can see their issue requests. Users can view their request status and filter by date, ID, or status. User feedback is available after request completion. The help desk representative can see all admin-assigned tasks. Their completed tasks are visible. The help desk can sort by date and user ID.
Note: Please discuss with our team before submitting this abstract to the college. This Abstract or Synopsis varies based on student project requirements.
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